• All grip socks sales are final due to hygiene considerations.
• Exchanges or store credits may be available under specific circumstances, contingent upon proof of being brand new and unworn.
• Eligible merchandise for exchange or store credit must be unused, in its original packaging, and in a resalable condition. We only accept returns or exchanges if request is initiated within 7 days of receival (package delivery date).
• We reserve the right to refuse store credit or exchanges if returned items do not meet our standards.
• Once packages leave our headquarters, shipping couriers assume responsibility, and we cannot be held liable for lost or stolen packages.
• We hold the right to deny exchanges or store credit if the merchandise returned does not meet our criteria.
• Guidance for filing claims for lost or stolen packages can be found on the courier's website.
• Only one exchange or store credit per invoice is allowable.
• Buyers are responsible for all shipping expenses related to returns and exchanges.
• Discounted and sale items, as well as made-to-order items are considered final sales and are ineligible for returns, exchanges, or store credits.
• Discounts cannot be retroactively applied to confirmed orders.

• Domestic shipping can take up to 5 business days.
• Foreign shipping could take up to 14 business days.
• We offer free shipping for all orders above $100 CAD across CA/US.
• Shipping rates apply for all international orders. Cost to be calculated at check out.
• We do not cover/reimburse custom fees incurred.

Due to global supply chain challenges, shipping times could be longer than usual.

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery and receive estimated delivery times.

If, for any reason, that the package is being sent back, the

Please note that the shipping cost is non-refundable. The customer is responsible for paying the cost of re-shipping an order under circumstances such as (but not limited to):

• Order(s) are returned due to incorrect shipping address
• Order(s) are returned due to refusal to accept a package upon delivery

For any shipped/delivery-attempted orders with a missing or incorrect address, a $12 CAD service fee, along with the initial shipping fee, will be charged to the customer. If you decide to cancel your order, we can issue a store credit for the order, deducting the original shipping fee. The $12 CAD service fee accounts for the expenses incurred when our shipping partner returns the package to us. As a small business, we regret that we are unable to cover these costs.

If your order has not yet shipped, please send us an email ASAP, and we'll. do our best to rectify the address before dispatching it!

If you have any questions or concerns about your delivery, please contact us at hello@alive-aglow.com and we'll be happy to assist you.

For precise details regarding materials and sizing, please consult the product page of each individual item.

We love our mother earth just as much as you do, that's why our commitment to sustainability is evident in every aspect of our brand. Visit Sustainability to learn more.

We are firm believers in making a positive impact on our community and supporting those in need. Each year, we have a different focus to support a different initiatives. With every purchase you make, you become a part of this meaningful endeavor, enabling us to give back and make a difference together. Learn more here.

We're excited about collaborating with local communities and organizations to introduce our grip socks to your members. To explore local design collaboration opportunities, please contact us via email at hello@alive-aglow.com. We accept a limited number of local collaborations each year.

We offer wholesale pricing for studios and retailers that are interested in carrying our product. Visit our wholesale page here. We also offer studio collaborations with co-branded socks on an occasional basis. Please note that co-branded products have a lead time of 4 to 6 months. Please send us an email at hello@alive-aglow.com.

We love collaborating with other like-minded brands and with our local community! Each year, we take on 2 to 4 collab opportunities. Please note that co-branded products have a lead time of 4 to 6 months. Please send us an email at hello@alive-aglow.com and let's create something fun together!

• To redeem PHYSICAL gift cards, you must start with the letters 'AA' first, followed by entering your 6 to 8 digit gift card code.
• ONLINE gift cards can be redeemed by entering the code that you've received.
• Gift cards can only be used either online or at our brand-run pop-up markets. Please stay tuned on our Instagram for our next pop-up dates.

We accept online payments from major credit card companies like Visa, Mastercard, and American Express.

All payment processing and vital customer information is quick, easy, and secure.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. Learn more about our store's safe checkout experience (powered by Shopify) here.